Privacy Policy

Effective Date: November 13, 2025


Introduction

Welcome to Snag, a mobile application provided by Improvement Tech LLC (“we,” “us,” or “our”). We are committed to protecting your privacy and handling your personal information with transparency and care.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, Snag (the “Service”).

This policy is designed to comply with major privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

Please read this Privacy Policy carefully. If you do not agree with its terms, please do not access the application.

1. Information We Collect

We collect information that you provide to us directly, information collected automatically when you use our Service, and information from third-party sources.

a) Information You Provide to Us

  • Account Information: When you register for an account using third-party authentication services such as Apple or Google, we collect your name, email address, and profile picture as provided by the authentication service. You are responsible for the accuracy of this information.

b) Information Collected Automatically

  • Location Data: With your explicit consent, we collect your precise geolocation to provide location-based features, such as displaying free items available near you. You may disable location services at any time through your device settings.

  • Search History: We collect and store your search queries to improve search results, provide personalized suggestions, and enhance the overall user experience.

  • Usage and Device Information: We use Firebase, a third-party analytics service, to automatically collect information about your device and usage of the Service. This may include your device type, operating system, unique device identifiers, IP address, and interactions with the app (such as features used, pages viewed, frequency, and duration of activities).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Maintain the Service: To create and manage your account, provide core functionality, and process transactions for paid features.

  • To Improve and Personalize the Service: To understand how users interact with the app, enhance features, and develop new functionality.

  • For Communication: To contact you about your account, provide customer support, send service-related updates, and administrative messages. You may opt out of push notifications through your device settings.

  • For Security and Legal Compliance: To protect the integrity of our Service, prevent fraud, and comply with legal obligations, including enforcement of our Terms of Service.

3. Legal Basis for Processing (EEA Users)

If you are located in the European Economic Area (EEA), we process your personal data based on:

  • Consent: For processing location data or other optional data.

  • Contractual Necessity: For processing account information and payment details to provide the Service.

  • Legitimate Interests: For analyzing usage and search history to improve the Service, provided it does not override your rights and freedoms.

4. Data Sharing and Disclosure

We do not sell or share your personal information with third parties for their marketing purposes. We may disclose information only in the following circumstances:

  • Service Providers: We may share data with third-party vendors such as Firebase for analytics and database management. These providers are contractually required to protect your data and may not use it for other purposes.

  • Legal Requirements: We may disclose information if required by law or valid legal requests from public authorities.

  • Protection of Rights: We may disclose information to investigate or prevent fraud, potential threats to safety, illegal activities, or violations of our policies.

5. Data Storage, Security, and Retention

a) Data Storage and Security

We use Firebase as our database provider, which implements industry-standard security measures. We also take reasonable administrative, technical, and physical steps to protect your personal information from loss, theft, unauthorized access, or misuse.

b) Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may retain information as required to comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated data at any time by contacting us.

6. Your Privacy Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Right to Access

  • Right to Rectification

  • Right to Erasure

  • Right to Restrict Processing

  • Right to Data Portability

  • Right to Object (including to direct marketing)

  • Rights related to Automated Decision-Making

To exercise these rights, please contact us using the information below. We will respond within a reasonable timeframe in accordance with applicable laws.

7. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights:

  • Right to Know what personal information we collect and why.

  • Right to Delete personal information, subject to certain exceptions.

  • Right to Opt-Out of the sale or sharing of personal information (we do not sell data).

  • Right to Non-Discrimination for exercising your privacy rights.

To exercise these rights, contact us using the details below.

8. Children’s Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been provided, we will take steps to delete it.

9. Third-Party Websites and Services

Our Service includes links to third-party sites, such as Facebook Marketplace. We are not responsible for the privacy practices of these external services. We encourage you to review their policies before interacting with them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated Effective Date at the top. You are encouraged to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our designated representative: